We're trying to get him set up so he can keep in touch with family, and we've managed to get Messenger up & running, but tho' he can see & hear us, we can only see him. We've done the obvious things like test the microphone, which is working, and checked the settings for apps to make sure it's not turned off for Messenger - and it isn't. So we got him to install Skype as well - exactly the same: we can see him, but no sound. I'm supposed to be taking over his computer remotely in a while - any ideas where I should start my poking around? Many thanks for any advice you can offer.