Could I get my money back or an exchange on a new bike here?

Discussion in 'General Cycling Discussions' started by PaulB, 13 Aug 2019.

  1. Phaeton

    Phaeton Guru

    Location:
    Oop North (ish)
    Without being disrespectful to the OP, not everybody has those skills, also having parted with £2K of his hard earned money you would expect it to be done for him. Depending on your disposition it's events like this that can set off other personal issues.
     
    GilesM and Leaway2 like this.
  2. fossyant

    fossyant Ride It Like You Stole It!

    Location:
    South Manchester
    Quite agree. It's a long hike back to the shop though !
     
  3. confusedcyclist

    confusedcyclist Über Member

    To be fair, the fact that your having to travel that far isn't the retailers fault, however, admittedly they really should have checked it worked properly before handing it back. Nothing shakes your faith in the competence of paid mechanics like this kind of sloppy workmanship. It's one of the factors that led me to learning how to maintain and repair bikes myself. I wish you best of luck with getting your money back, and if I may, I suggest only buying a simple mechanical bike that you can easily learn to maintain yourself. That's why I prefer mechanical disc brakes (BB7, Spyre etc) and avoid electronic and hydraulic systems.
     
    raleighnut likes this.
  4. confusedcyclist

    confusedcyclist Über Member

    Oh and avoid press fit bottom brackets which are no doubt on your particular snazzy road racing bike, headaches in the long run.
     
    raleighnut likes this.
  5. Phaeton

    Phaeton Guru

    Location:
    Oop North (ish)
    Completely OT but I would avoid like the plague any "mechanical disc brakes (BB7, Spyre etc)"
     
  6. confusedcyclist

    confusedcyclist Über Member

    Aside from adjusting cable tension as the pads wear, which you don't have to with hydraulics, they have both been virtually maintenance free for me. YMMV. It depends how well the person setting them up can follow instructions I guess. Hydraulics on the other hand require special bleed kits, fluid, and know how to get setup just right (whilst avoiding an awful mess). Certainly not impossible, but definitely not worth the extra hassle IMO, I'd happily re-tension the brake cable every month (but in reality, it's more like every 2 or 3) to avoid having to bleed hydraulics and mess about with injecting fluids.
     
    Last edited: 15 Aug 2019
  7. ianrauk

    ianrauk Tattooed Beat Messiah


    BB7's are great. Easy to fit, easy to adjust, easy to replace pads and easy to maintain. They also work very well in all weathers.
     
    confusedcyclist likes this.
  8. raleighnut

    raleighnut Guru

    Location:
    On 3 Wheels
    Where's the fun in that :becool: I do draw the line at Steel rims though. :ohmy:
     
  9. OP
    OP
    PaulB

    PaulB Legendary Member

    Location:
    Colne
    Right, I've spoken with him now and he was fine with it and we've kept it on good terms. I'm going in tomorrow to exchange the bike because I do want something...just not that one!
     
    Leaway2, Smokin Joe and SpokeyDokey like this.
  10. Crankarm

    Crankarm Guru

    Location:
    Nr Cambridge
    Well I would suggest you actually get some instruction into how hydraulic disc brakes work, how to set them up properly and how to maintain them. Maintenance is minimal, in fact fit and forget, except when needing to change pads which you would need to do even with mechanical cable disc brakes. Hydraulic disc brakes are just so much better than mechanical disc brakes. BB7s only one pad moves against the disc and you have to continually adjust the moveable one to keep the brakes working optimally. Hydraulic disc brakes both pads move and are self adjusting.
     
    Last edited: 15 Aug 2019
    Phaeton likes this.
  11. Crankarm

    Crankarm Guru

    Location:
    Nr Cambridge
    You seem on the way to getting it sorted. Any gesture for them to meet your costs for going back and forth with the bike?
     
  12. vickster

    vickster Legendary Member

    Ditto Spyres. And you don’t have to live with super fugly hydraulic hoods ;)
     
  13. confusedcyclist

    confusedcyclist Über Member

    This isn't our first disagreement. I suspect it won't be our last. What you describe above is a marginal improvement of hydraulics over BB7 mechanical, and it comes with the package of fluid line maintenance which is trickier trickier for novices. However, the BB7 is still perfectly adequate. Unless you are sheathing off 1mm of pad surface after every ride (if so, you need to assess your riding style), your will find the that the pad doesn't move out of optimal performance tolerances very often at all. When it does, it's a 3 second fix which can be performed along side your usual safety inspection, the BB7s are tooless too. Have you even tried using and comparing BB7 with equivalent in hydraulics before stating this, or is your claim just hyperbole? There are already 3 people here stating they are great.
     
    Last edited: 15 Aug 2019
  14. fossyant

    fossyant Ride It Like You Stole It!

    Location:
    South Manchester
    Not a fan of mechanical either. Not a patch on hydraulic when you've got both in the stable.
     
  15. confusedcyclist

    confusedcyclist Über Member

    May I ask which callipers you are rocking?
     
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